Customer Service

We are here for you

At MY & MT Store, your satisfaction comes first.

Our customer service will be happy to assist you with all questions regarding your order, our products, as well as shipping and returns.

We strive to process every request quickly, friendly, and reliably.

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How can we help you?

Our customer service supports you with, among other things:

• Questions about your order
• Questions about products and compatibility
• Shipping and delivery information
• Shipment tracking
• Returns and refunds
• Complaints
• Damaged or incorrectly delivered items
• Warranty and guarantee questions
• General questions about our shop

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Contact

Email

📧 info@mymtstore.de

When making inquiries about an existing order, please include your order number if possible.

This allows us to process your request more quickly.

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Our response times

We usually respond to incoming inquiries within 24 hours on business days.

On weekends, public holidays, or during particularly high inquiry volumes, processing may take a little more time.

In this case, we ask for your understanding.

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Before you contact us

Many questions can already be answered on our information pages.

Feel free to check here first:

• Shipping information
• Returns
• FAQ
• Shipment tracking

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Our promise

We place great value on friendly, reliable, and solution-oriented customer service.

If something does not go as expected, we will take care of a fair solution as quickly as possible.

Your satisfaction is our highest priority.

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MY & MT Store

📧 info@mymtstore.de

We look forward to helping you further.